Courtyard by Marriott Edmonton West, เอ็ดมันตัน

The service was better then any other hotel we have stayed before.

First the pros: Great location 5+ minutes from West Ed Mall. Hotel staff were very friendly. Breakfast is not bad but staff were very friendly and helpful. Cons: Travelling with 3 children and requested adjoining rooms at booking. Called 5 days prior to our stay to confirm joined rooms. Hotel staff assured us that they would be available. At check in, there were no adjoining rooms available even though we were promised one. Rooms were next door to each other but opening/closing doors was very loud with young children trying to sleep in the rooms. Adjoining rooms would've fixed this. Front desk staff couldn't do anything to help us at check in. We were woken up at 4:30 AM to people walking around on the floor above us. This hotel has VERY thin walls and floors. The people above us weren't stomping or anything, but just walking around. However we could hear almost every step even with our white noise machine in the room. One of our children slept on the pullout bed. When we set it up we found several nacho chip crumbs in the bed. Was not cleaned well. Overall: would maybe stay again without children. If we travel again with kids I'd look elsewhere as rooms are noisy and they clearly have a shortage of adjoined rooms.

It was a great stay, very clean and quiet.

The restaurant had good food and service. I called the hotel the day before we checked in. The first three times I called the phone picked up but no one even said hello. I listened to room 305 check out. The cost name and bottle of wine they charged. The fourth time I called someone answered. I was told it would cost us $40 more to check in early. We were coming from out of town for a wedding for a two night stay. Overall we would not stay at this hotel again.

All good except no wifi on 4th floor. Gave us two free breakfasts for compensation. Not happy as I have 3 teens