2/10 แย่
24 พฤศจิกายน ค.ศ. 2024
Unsatisfactory Stay: Poor Room Amenities an
There were several issues that significantly impacted the quality of my experience.
Firstly, the quality of the provided toiletries was substandard, particularly the toothbrushes which shed bristles during use. When we resorted to using our personal toothbrushes, these were mistakenly discarded by the housekeeping staff the following day, causing unnecessary inconvenience.
Secondly, I experienced concerning issues with the front desk service. When requesting assistance to coordinate with our coach service provider for pickup, the reception staff's communication was ineffective. We were instructed to wait in the lobby at 11:00 PM, but the shuttle arrived 50 minutes late at 11:50 PM, leaving us waiting in the lobby for an extended period late at night.
These incidents fell well below the standard of service I would expect from your establishment. I hope you will address these issues to improve the experience for future guests.
Yiliang
Yiliang, ทริปกับครอบครัว 3 คืน
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