ซันฟลาวเวอร์โฮเทลแอนด์เรสซิเดนซ์, เซินเจิ้น

訂了複式大床房，房間在5樓所有窗關掉都很嘈！ 從未見過態度如此惡劣的前台！ 上房後打下去前台石小姐聽的電話，我要求多要一張被，所有物品都要3份，結果送來的只有一條毛巾。 訂單寫的是king bed 但進去之後只是queen bed，打下去前台問石就說所有這個房型都是queen bed，我問哪怎麼辦，她沒有回答我也沒有任何歉意，我就叫她把電話轉給經理，她說經理不在叫我等她回我，那時候是零晨4點多我也不想要等我問她經理在睡嗎？她也回我對呀。無論你們習慣是怎麼也沒可能回客人這個答案吧，還一點歉意都沒有。那我就直接下前台等。 下去之後更令人生氣，我到了那位經理還沒有到！！ 然後我問石小姐為什麼我要被子送來的是毛巾，她打了通電話問房務員才告訴我在衣櫥裡面有。如果她也要問房務員的話那請問我又怎會知道，我一開始打電話時她也不告訴我？ 經理過來之後更過分，我第一句問她睡醒了嗎？她更告訴我穿衣服需要時間！請問你是回家了嗎，在上班還換衣服睡覺？ 然後我問她知道什麼是King bed queen bed 嗎？她很理直氣壯地告訴我她不懂英文！！！！！她是做財務的。4星級的值班經理跟我說她不懂英語，那好問她有什麼解決方案她也不知道。那我就打電話去Hotels.com 看人家有什麼解決辦法了，人家24小時的是英語熱線，我說完了要跟酒店是，她就說她不懂英語叫我跟他說！會不會太誇張呀！做經理的只懂睡覺什麼都不會！！！ 整件事情上她們也沒有一句道歉！ 然後房間地板還要很髒，隔音超差很嘈 儘管最後她們是給我升級到29樓的房間，然後打算飲杯茶，茶杯裡是買還有人家飲過的茶跟茶葉！ 真的是超難忘的一晚！ 千萬不要住這個酒店，簡直是付錢買難受！！

The room was quite small. The area requires some walking. Average room amenities; with a few basic things lacking (slippers, sugar, etc.). Poor WiFi. Hot water was sufficient temperature but doesn’t go into the realm of ‘hot’.

A decent, clean and convenient hotel, at reasonable price.

It's OK.

The Hotel is a good place for the price. Good Location to where we need to go.

We were pleasantly surprised to have been upgraded. The bedroom had a reversible AC which could blow hot air which was very appreciable during this cold weekend. The reception could speak English so the Check-in/out process was easy. The room is not in mint condition but the cleaning is done correctly and overall it was a good stay

It was fine. The staff could have known a bit more English and the breakfast buffet could have had more seating but everything else was great.

Good location but the hotel room itself had a musty smell, we had to change rooms because the highway facing room was too noisy and the bed was too soft. Usually in Chinese hotels beds are very hard, but this one was way too soft and lumpy.

excellent