2/10 แย่
26 มกราคม ค.ศ. 2025
Appalling experience. Don't go.
We arrived to find the house we had rented for £175 a night to be freezing cold, on a sub-zero night in January. There were 2 electric fan heaters for a two flight house, one of which didn't work. I tried to turn on the actual storage heaters, one only of which worked, in one room upstairs, and none downstairs. The second fan heater downstairs then tripped the electricy.
I contacted reception, who offered other properties after sending someone to 'fix' the situation, who basically said the heating didn't work. I trudged around in the dark with a torch on my phone with a kind lady from reception, to find two other properties with exactly the same problems. It was clear that the heating doesn't work in these properties.
We elected to stay where we were, so they brought us another electric fan heater, and an extension lead to stop the other tripping the electric. We then had to spend two night with noisy fan heaters blowing warm air around inside the property, with all the health issues and unpleasantness that that brings. The heating wasn't on in the freezing morning.
The 'spa' had cool water and two small steam/sauna rooms. For extra money, it was a waste.
The reception told me to complain to hotels.com. Hotels.com then told me they couldn't contact the hotel, so couldn't offer a refund. Basically, by avoiding answering hotels.com, the hotel avoided responsibility for an awful experience. Or hotels.com didn't tell the truth. Either way, a horrible experience. Avoid.
Jeremy
Jeremy, ทริปกับเพื่อน 2 คืน
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