The receptionist was expected to have my reservation printed so it took them some time until they find us. Then a mini buss came to drop us to the top of the hill where was our room, in a block called Kalymnos. We entered into a smelly studio which supposed to be a 5* hotel room. The furniture reminded me of my grandmother (bless her, she is 92).I thought it was a misunderstanding. The bathroom offered a stained shower, no shampoo, not even a cup for toothbrushes. However, I complained and we were moved to a proper room. We were also witness of another arguing about a room location. Food - it takes place at the same restaurant for all inclusive and for the other guests. The staff get confused, they just come to the table and ask about our room number. If the Management reads, you must organise your staff to ask the guests on arrival at the restaurant, but not to disturb while people are having their food.
The terrace of the main restaurant offered a spectacular view. But it wasn't a pleasure to eat there as people were surrounded by lots of wasps.I complained to the floor manager who kindly assured me that there were less wasps at the terrace than downstairs in the garden. All these facts don't match with my idea of 5* resort. And not the category is bothering me. We came in Kipriotis from Kardamena, where we had same price room at 5* hotel resort. Comparing both, I think that Kipriotis Group overcharge and mislead that's why I don't recommend these hotels.