I felt for the most part, the staff was very responsive and accommodating, but my room was cleaned everyday, yet the shampoo dispenser was never filled. I had to call down and ask for shampoo. In addition, I had to ask two different occasions for regular coffee because housekeeping only gave me decaf. Overall, it is an average hotel, and I honestly think the housekeeping issue is a training problem, not personnel. However, they were very responsive when I called and asked for the items. No robe or slippers, just a fyi for those that like those items.