Very nice place, extremely neat and clean. Staff was friendly and helpful, breakfast was fresh and offered several options, and they had free dog biscuits at the check-in. Definitely worth the price and a do over.
Christine
ทริป 1 คืน
6/10
We asked for extra towels several times and only received them after the 5th time asking. There is NO POOL here despite what the description says. The pool was the entire reason we chose this hotel and to be told they no longer had it was incredibly frustrating to us but especially to our kids. We had no housekeeping services and always had to request when we needed more toiletries, trash bags, etc. It was clean, and the employees seemed friendly. Breakfast was free but super limited options. Eggs, sausage, bread and cornflakes. Overall decent stay for the price, but probably will not be back.
ผู้เข้าพักจริง
ทริปกับครอบครัว 4 คืน
8/10
Gabrielle
ทริปธุรกิจ 1 คืน
10/10
Megan
ทริปกับครอบครัว 3 คืน
6/10
The hotel had changed hands since I made my reservation and they didn’t have me in the system. Our room had possibly cockroaches in the bathroom, we never turned off the light so they wouldn’t come out.
Robert
ทริปกับครอบครัว 2 คืน
2/10
Sierra
ทริป 2 คืน
10/10
Samantha
ทริป 1 คืน
2/10
Under renovation. Did not tell us before hand. Pool out of service, construction workers around the clock on the property. Wish we were told before booking.
Dwayne
ทริปกับครอบครัว 3 คืน
6/10
Donald
ทริป 1 คืน
10/10
Barbara
ทริป 2 คืน
10/10
My family was very comfortable because of being familiar with Kings Dominion!! The area was peaceful and calm. We felt safe and we loved the breakfast!!!! The staff was very friendly 😊
Carla
ทริปกับครอบครัว 5 คืน
6/10
There were improvements being done so there was some noise from that. That part was easy enough to ignore. The people in the room above us spent hours stomping and being loud. That isnt really the fault of the property. The free breakfast had a decent selection. My only problem was with my bank account being charged three different times, and amounts. I was charged roughly $200 more than I was supposed to be at check in then the next day I was charged $280 & $58 for no reason. When we asked the front desk about everything they fixed the room rate (but didnt tell us they were it was just changed on my bank account) and claimed they didn't show the other charges in their system. The two charges still show as pending on my account almost two weeks after our stay.
So in short the staff was nice, the rooms were good, the free breakfast was good, but being charged all that money put us in a bind since we were there to go to Galaxycon in Richmond and didnt have access to a portion of the money we had for it. Would stay again. Once the money thing is fixed I'll gladly change the rating.
Kimberly
ทริปกับครอบครัว 2 คืน
6/10
Juanita
ทริป 2 คืน
4/10
I did not know that pool was being renovated and then had no tv service
Juanita
2/10
Louie
ทริป 3 คืน
2/10
During our 20 minute stay! You get what you pay for!! Don’t Waste Your Money or Time!!! We were casually greeted by the front desk associate (hanging out in the lounge) whom was nice and polite. After that it went completely downhill!!! The lobby up to the 2nd floor had a musty smell, carpet was worn up.
1. Once entering the room we immediately checked the bed without touching the covers there was hair as if the sheets were not change. Pulling the sheets further down more was found. We thought okay we can get a new set of linens as we were only staying 1 night.
2. Went to the bathroom to check that out and more hair.
As I was standing deciding if I wanted to request to be move or new linens I looked over to the door and there was a big gap between the door and the floor which rises concern for safe… I proceeded to the door and pulled the camera out and you can clearly see the gap. Which to me is unexpected!!
I was truly surprised by all of these concerns as this hotel is so close to Kings Dominion where I assumed family’s may stay here… believe me when I say the price is nice but not when it comes to safety and cleanliness. In total from the time we walked in to the time we left was 20 minutes. We did inform the front desk associate that we will not be staying here as our room was not clean and the safety was a concern! The assistant stated he would try to give us a refund and if he could it would show tomorrow.
Don’t risk your safety or money!!!!!!!
Brianna
ทริปโรแมนติก 1 คืน
2/10
Priti
ทริป 1 คืน
6/10
Property is under renovations, so hopefully that’s what a lot of the problems were. But I booked a suite, there were no chairs no computer table. There was no hairdryer. We only had one towel we had to ask for more. There was no garbage can. There was no ice machine, And there was no cart available to help with our luggage, even though our room was on the third floor they did say they had one, but they had no idea where it was.However the beds were very comfortable. The breakfast was very good with lots to choose from, and the staff was very pleasant if not very helpful.
Rosemary
ทริป 1 คืน
2/10
Upon arrival, we immediately felt unsafe and hoped all night that our car would go unharmed. (Thankfully it was fine.) Disturbingly, all of the doors were propped open with the latch because the key cards did not work! Therefore, we could not leave our room for fear our stuff would be stolen. Although the room was clean enough, this hotel is in complete disrepair. The stairwells smell like urine and the carpet in the hallways is disgusting. I would definitely recommend finding a different hotel, as this was the worst La Quinta we had ever experienced.
Abby
ทริปกับครอบครัว 1 คืน
4/10
I booked my deluxe family suite with a king bed and two queens and when I got there, they told me they had to give somebody the room that I had booked two days in advance and gave me a room with two queens. Told me they could not refund me the money for the room. There was also no TV remote in the room that they gave us.
Austin
ทริปกับครอบครัว 1 คืน
4/10
Brandy
ทริป 1 คืน
10/10
Tonya
ทริป 1 คืน
4/10
Only 1 towel
Dirty table tops
Dirty bathroom floor
Pool closed with no info on it
Angel
ทริปกับครอบครัว 1 คืน
2/10
Our room had not been cleaned. The bathroom was dirty, has no towels, and the bedsheets were unwashed.
In addition, when we booked the hotel room it said there was a pool, however it's closed for renovations.