Everythingâwritten and spokenâwas exclusively in Korean. As a non-Korean speaker, this made communication quite difficult and left me feeling a bit isolated. I found myself relying on Papago and Google Translate for every sentence. It seemed hotel staff were not well-equipped or expecting non-Korean language visitors.
Additionally, I encountered difficulties with housekeeping. Their communication was purely in Korean, making it hard to convey my needs. When I tried to reach them, they often asked me to call the front desk, which seldom picked up the phone. This added further frustration to my experience.
After checking out, I needed to store my luggage for a few hours. Initially, I was informed that I would have to pay for locker use, but upon discovering all lockers were full, the front desk offered to store my luggage for free. While I appreciated the gesture, I found it rather disappointing that complimentary luggage storage wasn't offered as standard practice, which is common in many other hotels.
The hotelâs WiFi coverage is divided into zones. This means you to log in multiple times as you move between different areas, which is quite frustrating.
I booked a room with two bathroom but only found out that one had no shower.
The on-site shopping arcade features several Korean restaurants and bakeries, which is great if you enjoy local cuisine. Self-service at 24-hour convenience stores only operates in Korean.
