Great location, great room and great services.. Reception staff was friendly and helpful especially Zan Husein.. 👍👍... breakfast spread was great...
Had great time here.. definitely better experience compared to the services I had in Royale Chulan Penang..
B HB
B HB, ทริปธุรกิจ 1 คืน
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6/10 ดี
24 พ.ค. 2025
The size of the room is very big.
The room amenities are old, the pillows and bed have a musty smell.
John
John, ทริปกับครอบครัว 2 คืน
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8/10 ดีมาก
5 พ.ค. 2025
Overall pleasant experience. Convenient location, clean establishment, but the facilities are showing age.
Stayed here many times over 15 years. Staff is great. Rooms could use an update as usual. This time was a real pain as we had to park in the lowest level. Found out we had no elevator access. Had to move to another level and again no elevator access for paying clients. All the staff could say it was a service issue but 2 days! They made people wait made an hour to get to their rooms for breakfast this morning
In light of that the room and staff are great.
Alice
Alice, ทริป 1 คืน
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6/10 ดี
7 เม.ย. 2025
mitsuo
mitsuo, ทริป 4 คืน
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10/10 ไร้ที่ติ
6 เม.ย. 2025
A few minutes walk to the mall filled with shopping and eateries. Breakfast buffet with amazing selections.
Corrine
Corrine, ทริปกับครอบครัว 6 คืน
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8/10 ดีมาก
22 มี.ค. 2025
Second visit this year, which was not as good as the first. Insufficient towels. The sink was old, repainted and distressed. Shower valve difficult to control as it tended to shutoff by itself. No coffee supplied and fridge didn't work (had to be replaced). Maintenance responded fairly well. We liked the location, very convenient to the Pavillion. The staff was always friendly and helpful. Breakfast was fair. The staff was a bit overwhelmed by a very large contingent of tourists converged for Rotary convention. We have always enjoyed our visit to the Royale Chulan, which provides excellent service and value. We would return again.
Peter
Peter, ทริปกับครอบครัว 1 คืน
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10/10 ไร้ที่ติ
19 มี.ค. 2025
Great stay
Dilber
Dilber, ทริป 5 คืน
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6/10 ดี
14 มี.ค. 2025
Property ( at least the room that we were given) is showing its age and in need of upgrade - state of repair in the bathroom left a lot to be desired - room door handle was nearly falling off - but it was clean
Denys
Denys, ทริปกับครอบครัว 1 คืน
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8/10 ดีมาก
13 มี.ค. 2025
Location is key. We have stayed here many years i
Good
Alice
Alice, ทริป 2 คืน
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8/10 ดีมาก
10 มี.ค. 2025
No alcohol served in the hotel
No bacon or ham
nick
nick, ทริปโรแมนติก 3 คืน
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8/10 ดีมาก
8 มี.ค. 2025
Co ltd
Co ltd, ทริป 2 คืน
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10/10 ไร้ที่ติ
5 มี.ค. 2025
Eva
Eva, ทริป 4 คืน
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8/10 ดีมาก
3 มี.ค. 2025
Good hotel... being shined up again
This hotel used to be five star, but is now a 4 star. It is a bit run down, but still is a very nice hotel. Rooms are big, clean, and nice.
Family on holiday? business? this is the place for you.
They are working on improving the hotels interior, but it will take time to bring it back to its old grandieur.
Bukit bintang i 5min walk away! plenty of restaurants, shopping etc.
A wonderful experience. Our third time here. Reasonably priced, excellent food and service, especially the staff at the Heritage Club for our Valentine celebration. Chef Melvin and Manager Daniel saw to every detail to make our evening run smoothly and deliciously. The breakfast staff was right there at our service; they were very courteous and helpful, which made our breakfast experience very enjoyable and relaxed. Our credit to management for maintaining a high level of customer satisfaction and genuine service. Bravo!
The hotel is about a 10 min walk from the Pavilion mall which is fine if you want to eat in the food court or you can walk outside the mall for more restaurants. The hotel does not serve alcohol and we found it a little inconvenient to have to walk that far when we would like to relax with a beer in the hotel. This wasn't mentioned on the details on Expedia, otherwise we may have chosen somewhere else to stay. The lounge area in the hotel is fine but a little soul less, you can get a soft drink there, however a can of sprite is about £4 GBP which is extremely expensive compared to anywhere else in the area. They could perhaps offer a range of non alcoholic cocktails to make it a more appealing venue and attract more guests. The pool area is lovely for a dip. The hotel also charges a tourist tax of 10 myr per night which was not mentioned in the hotel details on Expedia either.The rooms are tired and the air con is very noisy but effective. The bed was very comfortable but we could hear our neighbours through the thin walls. Buffet breakfast was very good too. Overall not a bad hotel, and good value for money but it has so much potential to be better.
Karen
Karen, ทริปโรแมนติก 2 คืน
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6/10 ดี
7 ก.พ. 2025
Toilet didn’t flush when we got there i reported the problem and it still didn’t work when we left 3 days later, or room backed on to a building site hotel handy for pavilion mall , breakfast was great
nick
nick, ทริปโรแมนติก 3 คืน
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8/10 ดีมาก
31 ม.ค. 2025
The centre of KL
Fantastic location, good facilities and nice clean room
Paul
Paul, ทริป 6 คืน
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8/10 ดีมาก
28 ม.ค. 2025
Nice hotel and very good service. Best i had in all the hotels i stayed on my month trip.
Hotel could use some renovation and extra cleaning. Location is perfect