2/10 แย่
7 ม.ค. 2025
Stay away!
I booked the room at Newcastle Interchange Apartments in good faith, just to discover that I didn't get the e-mail with the check-in instructions.
The phone number stated on hotels.com is fake, so I couldn't call the host, and there was nothing at the location. At around 21.00 I decided to inform hotels.com that this is not a serious actor, and claim a refund for the booking. They suggested that I probably haven't read the T&C's properly, and that the booking is non-refundable(!)
I replied back and pointed out that even the contact number to the hotel is fake, and got a final response from hotels.com at 23.57, suggesting a number of things that clearly shows that they hadn't read my previous e-mails, that they have no understanding that the world is operating in different time zones, a suggestion to check the door at the location, and that they MIGHT be able to issue a refund - if the "hotel" agrees to.
3 days later and I obviously never heard anything from Newcastle Interchange Apartments, and still nothing further from hotels.com.
VERY dissatisfied with how Newcastle Interchange Apartments and hotels.com has treated this thing, and I will seriously consider booking my hotels from a different site from now on.
ผู้เข้าพักจริง
ทริป 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
