8/10 ดีมาก
23 พ.ย. 2025
We stayed at this hotel for one week while visiting our son, whose dormitory is right across the street. The location is excellent—right next to the main train station and very convenient for getting around.
The hotel follows an aparthotel concept, so the room has a small kitchen (fridge, microwave, and basic cookware). This makes it easy to prepare your own meals. Breakfast is optional, but there is free morning coffee in the lobby.
Unfortunately, we experienced several problems. The heating in our room was not working, which is unacceptable in winter. Instead of fixing it, the hotel only provided a small portable heater, and the issue was never resolved. The shower temperature also fluctuated suddenly, sometimes turning cold.
Housekeeping is only once per week, and extra cleaning requires an additional fee. Towels can be changed at reception.
The most disappointing part was the check-in. The receptionist, Alina, was not openly rude, but her attitude was noticeably unpleasant. When we asked simple questions, she responded in a way that felt impatient or condescending, as if we were inconveniencing her. She smiled, but her tone and body language suggested irritation, which made us uncomfortable. As frequent travelers, we rarely encounter this type of passive-aggressive service, especially from someone welcoming guests after a long trip.
We booked through Hotels.com without any issues, and the city tax was paid directly at the hotel.
ISMAIL
ISMAIL, ทริปกับครอบครัว 7 คืน
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