เบสท์เวสเทิร์น เลกาซี อินน์แอนด์สวีทส์, เมซา

Stayed here because our son’s flight was coming in late at night. Once we got our room, we noticed there was no toilet paper. What soon followed was horrible! There was a dirty q tip in the garbage can, beer bottle cap on floor and leftover pizza and drinks in fridge from previous renter! With Covid and being immunocompromised, cleaning practices must be heightened at places like this!!!! Totally unacceptable! Front desk did their best to make things right , however, I do not think I can get passed what we encountered.

I enjoyed staying at Best western...I will always come back

The floors in the room were not completely vacuumed and bathroom floor was dirty.

Overall great experience. Staff courteous. Room clean. Nice neighborhood. Fair price.

The staff was overall good and acommodating. Since I had to request for them to change rooms because the room was dirty

My daughter and I stayed a week. The staff was friendly and helpful. The grab-n-go sack breakfast was nice. I liked that we could request cleaning staff not enter our room and I picked up clean towels and paper supplies at front desk. With the COVID-19 outbreak in Arizona being so extremely high, I expected to see cleaning happening in common areas such as doors, counters, elevators, pool chairs and hand rails. I never saw any of these things being wiped down once. As I said, we stayed a full week and moved about quite a bit and never saw anyone with a spray bottle or hand wipe. I wiped my room down immediately upon arrival. It was quite dusty. I am hoping it was because no one had been in that room because of COVID for a long time, and not that it had not been disinfected properly. I do wonder now due to a lack of cleanliness that I witnessed in the common areas of this hotel.

My tv did not work. I had no toilet paper in my room. Toilet paper was brought up to me, but the T.V. Never got fixed.

Hotel room was not what I have booked online. We received 2 queen beds instead of the King suite, even after calling ahead to let them know we would be checking in late. When we checked into the room the bathroom and microwave hadn't been cleaned very well. Going down to front desk was pointless, they didn't have any cleaning materials for me to clean up with, I offered to clean myself. They didn't have housekeeping on hand to come to the room either. With covid19 being so contagious and spiking down in the valley, I felt the room should have been cleaner. No accommodations, no discount, no help. Will not stay here again.

There was no social distancing what so ever the employees wore no mask or had any type of hand sanitizer available. The elevators were filthy the carpet in the halls were stained. Sheets were tore and stained and also hair. Phone cord broke. Will never stay there again.