Estuvo muy bien, la atención de Vianney desde un inicio fue muy buena. Todo mundo muy amable. Solo tuvimos problema en atención de dos solicitudes al cuarto de tazas para café y de café que se demoraron mucho o no se entregaron. El Cocotal para desayunos estuvo maravilloso. De los restaurantes temáticos el italiano y el Jade fueron más allá de nuestras expectativas.
roberto
roberto, ทริป 4 คืน
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10/10 ไร้ที่ติ
7 ธันวาคม 2024
We absolutely loved our stay at El Dorado Roayle Casitas! So much so I wish I didn’t have to leave. The staff was super friendly , our room was beautiful, the area was clean and super beautiful, the food was pretty good (although I wish they had more home-style Mexican food-we were in Mexico after all so I would of liked to have a more authentic Mexican cuisine while there). I will also add that you have to make reservations for dinner each night or else you most likely won’t be seated, and we never got to dine where we wanted because it was always full, so we ended up having to pick something that was open, even though we wouldn’t have chosen that restaurant.
But overall, I can’t even compare this experience with any other, this one tops it by far. It was a nice get away from reality.
Also, the golf cart drivers do their best, but even then sometimes it was hard to find them for transportation so we ended up walking a lot- but that’s no big deal as we would end up discovering new pretty places. Just make sure you bring walking shoes.
We LOVED our stay! I hope to be back soon !
P.s. I want to add that we were told at one point we were going to be given a “free 25min couples massage” if we did a “tour” of Nickelodeon. But in reality, it was a sales scheme. They took almost 4 hours trying to convince us to buy vacation packages and wouldn’t take no for an answer. Ruined our last day since it took so long and was unclear. We wouldn’t have done it if we would’ve known.
Daisy
Daisy, ทริปโรแมนติก 4 คืน
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10/10 ไร้ที่ติ
5 ธันวาคม 2024
Beautiful and great food!
Rebecca
Rebecca, ทริปโรแมนติก 5 คืน
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10/10 ไร้ที่ติ
22 พฤศจิกายน 2024
Excelente
O El Dorado foi uma experiência sensacional! O atendimento impecável, a qualidade do serviço e, principalmente, a excelência da comida foram impressionantes, especialmente para um hotel all-inclusive. Todos os restaurantes eram de fácil acesso, com reservas simples feitas pelo aplicativo, o que tornou tudo ainda mais prático e agradável.
Outro destaque foram os passeios de catamarã e jet-ski, já incluídos no pacote, proporcionando momentos únicos e divertidos. O conceito more-inclusive realmente superou expectativas, com um nível de luxo e atenção aos detalhes que deixou a estadia inesquecível. Sem dúvidas, é um lugar para voltar e aproveitar ainda mais tudo o que oferece!
Ismael
Ismael, ทริป 3 คืน
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10/10 ไร้ที่ติ
21 พฤศจิกายน 2024
Very amazing stay. I do recommend the casitas if you go here it was just amazing!
Lindsey
Lindsey, ทริปโรแมนติก 5 คืน
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8/10 ดีมาก
15 พฤศจิกายน 2024
We had a very good stay at the Casitas. The food was very good quality for an all inclusive. The staff were all excellent. I would have given an excellent rating but we had some room issues. The roof leaked during a rainstorm. Also we had only lukewarm water in the shower. The shower was reported early but never a resolution. Otherwise, a great stay. The More Inclusive had some nice perks like a catamaran snorkeling tour, a water park.
Charles
Charles, ทริปกับครอบครัว 5 คืน
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8/10 ดีมาก
10 พฤศจิกายน 2024
We enjoyed our stay, except for the day my wristwatch went missing. We were walking to a restaurant for breakfast, and I realized I didn't have my watch. We ate a quick breakfast and went back to our room to get my watch. When we arrived at the room, the cleaning lady was there. I went to get my wristwatch, and it was gone! We called security and they came and performed a thorough check of our room, but did not find the watch. They stated that they would check the cameras to see who had been to our room and get back to us. I was very upset, but didn't want to ruin our last day of vacation, so we left the room to go to the pool for the rest of the day. Around 5 p.m. we returned to the room to get ready for dinner. As I was getting ready, I discovered my wristwatch in my small purse. During the security search earlier, three security men and I had each checked this purse! I guess someone decided to do the right thing and return my wristwatch! I was very happy to get the wristwatch back, but this gave us a very unsafe feeling! We will NOT be going back to El Dorado Casitias Royale!
Karen
Karen, ทริปโรแมนติก 10 คืน
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2/10 แย่
9 พฤศจิกายน 2024
Terrible resort
Worst Mexican resort I’ve ever been to and we stayed in the nicest part - the casitas. The resort is in terrible condition, food is disgusting, and the worst part is the service. The employees mislead you about requests, golf carts never come, maids don’t give you bath towels. The check in and checkout process were awful. We sat for 30 minutes waiting for a golf cart to take us to the casitas after we arrived at the resort. At checkout, their credit card machine wasn’t working, so I was forced to take out money and incur $40 fee that they would not deduct from my bill. When I asked for a manager they said he was busy with another client. The employees at the front desk were nasty and rude. I would never come back to this DUMP.
Dan
Dan, ทริปกับครอบครัว 3 คืน
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10/10 ไร้ที่ติ
7 พฤศจิกายน 2024
Clean and comfortable spot, quiet, friendly and helpful staff. Not so keen on the app for dinner reservations, didn’t work twice. Would have been nice to be able to just make reservations with concierge.
Cass
Cass, ทริปโรแมนติก 2 คืน
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10/10 ไร้ที่ติ
6 พฤศจิกายน 2024
Very nice service
Caleb
Caleb, ทริป 5 คืน
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10/10 ไร้ที่ติ
1 พฤศจิกายน 2024
We enjoyed staying in the Casitas as it was more quiet and laid back but still easy to get to the restaurants and events happening in Royale and Generations. The staff was very kind and accommodating and made our first trip to Mexico an overall great experience.
One thing to note about the property is there is not really an option to lay on the beach or swim in the ocean as it is rocky but we were shuttled to maroma beach which was beautiful.
Brian
Brian, ทริปโรแมนติก 4 คืน
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10/10 ไร้ที่ติ
27 ตุลาคม 2024
Everything was amazing. The food, the service and property was amazing. So many things to love, we will be back!
Victoria
Victoria, ทริป 7 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
8/10 ดีมาก
20 ตุลาคม 2024
Great resort! Don't count on management for help!
This was our 18th trip to a Mexico all-inclusive resort. We can say by far one of the nicest resorts we have stayed at. The food was fabulous with the service and staff being outstanding. But unfortunately, hotel management decided to do construction on the room next to ours on our last full day at the resort. Sad part for us it was our 32nd wedding anniversary. Construction started in the morning and continued throughout the day. Our outdoor space was basically under construction with workers doing heavy demo all day then running chainsaws only feet from our porch. We had debris falling into our space and swim-out pool making them both unusable the entire day. We expressed our disappointment with the lobby staff and were assured management would be notified. We also expressed our disappointment in the resort app chat section and were assured they were sorry. We left the room for a few hours for lunch and when we came back our entire porch was covered in debris and there were electrical wires in our swim-out pool making the entire area unsafe. We again spoke with multiple staff members about the issue and even our safety concerns and we only got automated messages saying they were sorry they did not meet their own standards. The cleaning staff was scared to even go on the back porch, and we ended up calling maintenance ourselves to get the exposed wires out of the pool. We never got any acknowledgement from management of our concerns.
Brad
Brad, ทริป 4 คืน
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10/10 ไร้ที่ติ
14 ตุลาคม 2024
Easily the best customer service we’ve experienced to date. The amenities were fantastic, we enjoyed the More Inclusive offerings, and the food at nearly every restaurant was spectacular. By the end of our stay, we were planning when we could come back.
Matthew
Matthew, ทริปโรแมนติก 7 คืน
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8/10 ดีมาก
13 ตุลาคม 2024
Christopher
Christopher, ทริป 5 คืน
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10/10 ไร้ที่ติ
7 ตุลาคม 2024
Kelly
Kelly, ทริป 4 คืน
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10/10 ไร้ที่ติ
5 ตุลาคม 2024
Loiret
Loiret, ทริป 3 คืน
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10/10 ไร้ที่ติ
4 ตุลาคม 2024
Eustorjio Aaron
Eustorjio Aaron, ทริป 3 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
6/10 ดี
25 กันยายน 2024
Garrett Dean
Garrett Dean, ทริป 4 คืน
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10/10 ไร้ที่ติ
15 กันยายน 2024
This place was such an amazing vibe. The staff did so amazing at helping us, and takinf care of any of our concerns.
makyla
makyla, ทริปโรแมนติก 8 คืน
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10/10 ไร้ที่ติ
11 กันยายน 2024
Service by the employees was excellent
Maria
Maria, ทริป 3 คืน
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2/10 แย่
10 กันยายน 2024
Prashant
Prashant, ทริป 3 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
9 กันยายน 2024
Dawn
Dawn, ทริป 7 คืน
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10/10 ไร้ที่ติ
9 กันยายน 2024
First trip out and it everyone was overly nice and happy to help. The area was amazing