We arrived at the 4 star rated Glenfield Plantation B&B around 4:30 pm Friday, June 19, 2020. We had booked it for our 39th anniversary getaway. The photographs on your website showed beautiful, pristine gardens, beautiful, well kept sparkling rooms at the Glenfield B&B.
However, upon arrival, it was evident these pictures were 30 years old. The yard was overgrown, Patio in disarray, huge dog barking ferociously through window, the Outside of house Not kept up, very dirty, Wasps in room, dead bugs under the bed, windows A/C and windows and curtains never had been cleaned, the room was not at all as pristine as the pictures implied. The bathroom was not plantation quality. I was visibly upset as the unprofessionally dressed owner noticed. The door to our room did not even have an exterior lock on it!
I immediately went to hotels.com chat to get a refund. I stayed on chat for at least an hour, with no help. My husband appealed to the owner And at first They weren’t going to do anything but finally refunded the second night less $25.!! We were out of pocket $195.00!
We took the $134.00 refund and left!! I consequently booked the Grand Hotel through Hotels.com.
Very very disappointed!! I am sorry that I didn’t take pictures of the B&B’s current state. But as I said, I just wanted to get out of there as quickly as possible.