The property itself offers a pleasant ambiance and holds great potential, but several areas require improvement to provide a seamless guest experience. The check-in process was notably inefficient, taking almost two hours for our group of 10 rooms. The staff appeared unprepared for the booking volume, which could have been addressed with better pre-arrival coordination. Offering options like credit card payments and streamlining guest identification processes would make a significant difference, particularly for large groups.
The check-out process mirrored these inefficiencies, resulting in unnecessary delays and impacting our schedule. Additionally, the policy of issuing only one key card per room, with a required deposit for an extra card, feels outdated and inconvenient, especially for families or groups.
There were other operational gaps that stood out, such as the delay in responding to a broken drinking glass in the lobby (dropped accidentally by my nephew) , a shortage of pool towels, and noticeable delays in housekeeping services. The discovery of baby cockroaches in breakfast bread was particularly concerning, indicating a need for stricter food safety and hygiene protocols.
With improved preparation, enhanced staff training, and investment in guest-centric processes, this property could truly excel. I hope it does. It will be a pity if not.