The Riu is rundown, the quality of the food is average, the entertainment is average with an rundown old stage, some of the staff is unprofessional, misinformed, rude, and disrespectful. One employee gave my husband wrong information about the nightly show and when we asked her about the details to make sure the information she gave was correct, she insulted out intelligence and memory. In all our travels all over the world, we have ran into such an immature and disrespectful staff member. The Pool areas need serious un keep, paint and overall maintenance. The ceiling fans were kept on low despite the heat. In the room, a drawer was broken and unusable. At the Spa the sauna had an odd hose hooked up that spilled boiling water on the floor. If you did not see the puddle, you’d burn your feet. We ere told the Hot tubes were filled up with limited availability. But the two times we went, there we no other guests. We requested additional pillows. After 5 calls throughout a 15 hour period, we finally got a Pillow. We were given a room with a blocked view. We requested a change in rooms immediately, the receptionist was curt, slow and not wanting to make the accommodations. She finally gave us a room with a slightly better view. The reservation restaurants were not much better than the buffets. We had to get all our drinks ourselves. Plus the drinks at the bar were not good quality and we only saw ONE waiter at the pools taking orders. Not a good experience. 👎