Food was just average. Don’t take dinner reservations so unless you ate early was always a long wait to eat. Closed restaurants on different nights.
Craig A
ทริปกับครอบครัว 6 คืน
10/10
Saereh
ทริป 4 คืน
4/10
Food was awful. Over priced and over hyped.
Ian
ทริปโรแมนติก 6 คืน
10/10
Alex
ทริป 4 คืน
10/10
EDINEIA
ทริป 4 คืน
10/10
Raymond
ทริป 4 คืน
10/10
This was a great vacation for us. I would say the only downfall was that you couldn't prepare ahead of time for what dining options may be closed upon your arrival. We went over Valentines Day / Presidents Day weekend. There was multiple big events happening. Several weddings and several work gatherings. This caused some of the dining options to be closed. They even started to close the seating area for their main pool for one of the events without any prior notice. This was just a big bummer because we were hoping to get dining at a specific restaurant for Valentines Day but it wasn't until the day of that we found out the place was closed for a private event. If you are a planner this might be difficult for you. Also, they have different access' for instance you think you paid for the preferred with all preferred benefits (butler service and access to all the preferred options) however there is two types of preferred, one gives you access to the preferred bar and pool and the other gives you the access to the top shelf liquors and butler services. I am not quite sure how to tell the difference when you book, but we were under the assumption we were getting all the preferred perks only to find out that we were only given access to the preferred areas and not all the perks. The staff was super friendly and nice. There was never a moment we felt uncomfortable or unsafe. All transactions at the hotel are made in USD - and if you use the ATMS they will give you USD.
Brianna
ทริปโรแมนติก 3 คืน
10/10
El mejor hotel y collectivo de trabajo del mundo
johny solares y Sulays
ทริปโรแมนติก 5 คืน
10/10
Amazing stay beautiful rooms and grounds. Great service.
Kerrianne
ทริป 7 คืน
8/10
Tiberiu
ทริป 6 คืน
8/10
The property was everything I expected and the swim out pool was the icing on the cake for me.
My only grievance was the absence of a designated butler which was supposed to be a part of my stay!… upon arrival I was assigned a butler who turned out to be out of the country on Vacation and the person reassigned never showed up either and I way had to message to figure out what was going on.
Janet
ทริปกับครอบครัว 2 คืน
10/10
Valarie
ทริป 3 คืน
10/10
The property is so beautiful. The staff was amazing from diego at the jungle pool and Ana our concierge who made my birthday week the most remarkable. The food options was great and didnt want for anything and if you asked they was there to make sure you got what u needed.
tanna j
ทริปโรแมนติก 6 คืน
10/10
Being locals here in Cancun, we are always on the hunt for a new place to rest for the weekend.
This was our first time at this hotel and we thoroughly enjoyed our stay. The rooms were big and comfortable with an oversized balcony, and the bed very comfortable with night cotton sheets. The choice of restaurants are very good if you are staying a week, since we were there only for the weekend, we didn’t get the chance to savor all the resort has to offer, but that’s a good reason to return, and yes, we will go back. All in all I highly recommend this hotel if you’re looking for a great holiday here in Cancun, no kids here sorry, only adults.
Beach was also fantastic 😀
William
ทริป 1 คืน
8/10
Property was very nice and new. Staff upon arriving was very hospitable. The pool staff particularly Joel and Cesear were awesome. However we didn’t receive our upgrade until the day before we left, that was disappointing. I asked that the room be prep for a birthday that was very lackluster despite talking with 4 different people. Overall a good experience with a few adjustments and training needed.
Darlene
ทริปโรแมนติก 3 คืน
10/10
Already looking to go back! How is that for a feedback!!
Eduard
ทริปโรแมนติก 2 คืน
10/10
One of the best properties we have stayed. Wow! Loved it and the service was amazing! Would definitely recommend
Daniela
ทริปโรแมนติก 2 คืน
10/10
Excellent
Saniya Nikesh
ทริป 3 คืน
10/10
Brent
ทริป 2 คืน
10/10
Chang min
ทริป 4 คืน
10/10
Greg
ทริป 4 คืน
10/10
Secrets was amazing, I am looking forward to visiting again