6/10 ดี
12 พฤศจิกายน ค.ศ. 2024
Bad service, bad food. Not worth the money
We stayed for 6 days and every day the breakfast service was terrible. The buffet was not replenished and items were missing (water, coffee, pastries, bread, fruit) as you can see from the photos taken around 8am (mid service).
When I asked for water I was told they only provide one large bottle and it was all gone. I insisted I wanted water and was told to wait there. Took 10 minutes to come.
Eggs orders took 10-25 minutes to arrive. All floor staff bar one were rude. No eye contact, no greeting, no smiles. We felt they resented us for being there.
Quality of food at restaurant was below average (example: catch of the day was frozen fish).
Waited at the bar for a bottle of beer for 25 minutes (only 3 people ahead of me).
Only friendly floor staff member is Varinosece.
WIFI available only at lobby, pool and restaurant, not in rooms. On Sunday the system was down at the restaurant and pool. IT guy was on his day off, so this was only fixed on Monday.
Lobby staff were very friendly, especially Tiger.
House keeping staff were very friendly, however mid stay they ran out of towels and took a few hours to get new towels.
The state of the place is run down and tired. In need of renovation.
We spoke to a few other guests and they felt the same.
We ended up walking 40 minutes to the supermarket and bought food to avoid eating at the restaurant.
We are not sure the staff work conditions, but they are clearly very unhappy.
Very disappointing. We will not come back.
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