The hotel is located at Gran Via avenue, and near to the cathedral, which is convenient to transportation to other tourist locations e.g. Alhambra. The hotel is new but the air condition in our room did not work. We asked the concierge to solve this problem. Initially he said that he was not in charge of this, but later he told us that we had to wait 10 min after turn on the air condition to work. However, it did not work at all. Fortunately, the climate was not hot, otherwise we could not stand for this.