Staff were so kind and helpful with suggestions for our visit to Barcelona. At one point our room developed a leak in the ceiling and we were offered a new room but chose to live with it because it was more of a bother to pack up, etc. Again, staff was very kind about the situation. To my mind, what the hotel lacked was the same sort of attention to the comfort of guests in the room decor which was sparse. Hard beds, flat pillows, no art on the walls, television didn't work, no extra blankets, all added up to an economy motel vibe for $250+ a night. We did love the patio and access to the coffee maker. The pool is very small, so fellow Americans, adjust your expectations.