2/10 แย่
17 ส.ค. 2025
Appalling condition rooms, avoid at all costs.
Checking in process took ages as the staff at the reception are very slow, assuming they are at the desk. Communication was not very good as they seem to have not understood a lot of things or need constant repeating.
Rooms themselves were not very good at all, they were in a state of disrepair with broken furniture and led lightings, nothing like those on the advertised pictures. The cooking utensils were in appaling condition. After complaining about the first room that had a broken sofa bed we were moved to a new room, however this room on closer inspection we found was infested with bugs. Asked the staff to do a deep clean while we were out for the day, but nothing was done, other then being promised that it would be done the following day. Unfortunately my children were petrified of the bugs as they were pretty much on all surface and walls. So we had to check out 3 nights early. Waiting for Hotels.com to give us our refund for the unused nights now.
Robiul
Robiul, ทริปกับครอบครัว 6 คืน
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