1. Dated room with extremely over price.
2. It was not like Japanese hotel because a lot of staffs were non-Japanese and just came to work here for 2 months during high season so they did not pay much attention to the guests as they come and go.
3. The pricing strategy was not ethical as we booked the room for 3 with Mt. Yotei since Dec 22, 2018 but found that that the price after Jan 19th was much cheaper than ours with breakfast, free internet while ours price had none of this even paying much higher price and earlier. This is bad practices in my view aka cheating. The condition was very small and confusing so a lot of customers misunderstood the price, term and condition
4. Some non Japanese front staff e.g., So Min did not behave well when we asked her to change our key card as it was for other room. They might give the long one to us when we checked in for example.
5. The picture of the room in the internet and the real one was totally different as the actual room was really dated.
6. All in all one of the best experiences stay in our life even we have been traveling around the globe and this hotel is not really 5 star as claimed. I think it comes from poor management.
7. Last but not least, the Expedia is not as good as other OTA even we asked Expedia to help on this case before traveling but they could not do anything unlike other cases that we had in the past, other OTA could assist us to get the fair deal and treatment.