2/10 แย่
12 เม.ย. 2025
HOTEL FROM HELL!
Do not stay here! Got to the hotel, then taken around the corner to another building, which we thought was strange. Firstly, thought the room had an odour about it, so opened a window, only to find it was broken, and didn't shut or lock.There was no kettle or cups, we had to go to the other building for these! There was a hob, cupboards sink & tv in the room, all filthy, tv was melted underneath, and hob was broken and unsafe, dirty beyond belief, microwave the same. The bathroom was absolutely disgusting, not cleaned at all, dirty sink toilet & bath/ shower, mould & dirt everywhere, hairs that were not ours! Dirty floors and cabinet/mirror. Had to wipe around with their towels before using! We also had someone knock on our door to tell us we were talking too loud! There was continuous noise and doors banging all night people in and out constantly. In the morning, we were asked to hurry up & leave as they wanted to clean! My husband then complained about everything, only to be told by the man that he wasn't the owner. To say we are fuming is an understatement! The hotel is NOT as advertised at all, it's disgusting and filthy, and tbey obviously couldn't care less. If i was HOTELS.COM i would take them off my website and do an investigation. We have stayed in loads of hotels all over London & other places through HOTELS.COM , and never been so disapointed. We want a full refund, and a review/ inspection, so others don't have to experience this. The train station is cleaner!
lisa
lisa, ทริป 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
