Initial card details were declined 1week before due arrival. Informed via email that if i didn't respond within 24hrs then my reservation made several months before would be cancelled.
Phoned several times without success as reception is sparsely manned, hence emailed in desperation. Thankfully someone phoned me back a couple of days later and my original card details were resubmitted and accepted, the anxiety and stress of potentially trying to find another hotel at short notice was something i would have sooner avoided.
Upon arrival thankfully check in was manned and this was relatively straightforward.
The room although a canal view was basic however an ensuite shower and toilet had been fitted within meaning the toilet floor was soaked after a shower, it could really have done with a shower curtain. The wall of the wet room was very flimsy without any sound proofing.
The facilities themselves were disappointing with things such as kettle, hairdryer or an extra pillow having to be rented at an additional cost.
Furthermore there was an cost for cleaning levied to our stay. I woud have considerd this to have been within the room price as its not something that is optional.
On plus side really comfy bed, breakfast very good and location was near to most things required.
In conclusion i've stayed many times in brügge at different hotels, this one unfortunately was the least value for money hence i do not intend staying here again when i return.