The rooms were small and shabby. We had two rooms on separate floors, one of which had broken doors on the closet and window shades that didn't work. The beds were comfortable and the linens were clean. Not a lot of extras in the bathroom, but it was clean as well. Considering how packed the hotel was, our floor was very quiet during the night.
While the breakfast buffet had a good number of hot and cold beverages and food choices, the seating area was very cramped and crowded. Not comfortable at all. Several people took their food to the outdoor patio because the dining area was full. Al fresco in January...brrr!!
The young lady at the desk was excellent! It was very busy when we arrived in the afternoon as well as when we checked out the following morning. She was there both times and was poised, professional, and efficient. I complimented her on the great job she was doing under such hectic conditions. At that point, she relaxed a bit and we had a brief, friendly conversation. I wish I'd gotten her name so I could make the "higher-ups" aware of what an asset she is to the company!
All things considered, the hotel is in a great location and was just a short walk to the event we attended at MSG Theater. I would stay there again.