If you need to stay where the front line staff, speak English. Stay some where else. if you need true in what there web site reads, don't believe this hotel web site, While the words may have been true at one time, i stayed their for ten days in early Jan 2017,the words used in the hotel web site. Do not ring true if you need hotel speaking English staff, Require food area for breakfast to meet Mid - High standard, so if your standard is Low, then they may meet that. if you want your fry egg to be 55% cooked only then you are on a winner. The hotel in general needs a good Reno, the main guest that stayed at the hotel while i was their, were Thai. The sister hotel on the other side of the Island, is the hotel to stay at. I when there to arrange tours and other stuff. So if i travel to Phuket again, I would arrange to stay at Merlin in Patong.