6/10 ดี
25 กุมภาพันธ์ 2025
Dirty rooms and very uncomfortable beds
I had stayed here a few years previously and had a great time with a wonderful apartment so when I had the chance to book again, I did so with no hesitation. I wish I hadn't. I had contacted the hotel asking if it was possible to have an apartment with a sea view. I received a reply saying this would incur a cost of $35 payable in cash at the hotel on my arrival. I have never been asked to pay additional costs for a sea view. When I got to the apartment I was appalled to see how dirty it was. The chair was heavily stained, the floors had clumps of hair and dust in all the corners, the outside table had stains on it and the surfaces were covered in dust. The sofa bed was failing apart and the beds in the bedroom would have been far more comfortable if they had been a slab of concrete with a sheet on them. We visited reception during our visit regarding this but nothing was every done. As we were only there for 3 nights we gave up trying to rectify these issues and vowed never to book this hotel again. I emailed the hotel and 4 days later, I have heard nothing back from them.
Philip
Philip, ทริปกับครอบครัว 3 คืน
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