we stayed there for two full weeks in a suite. first week in the old part and the second in the newer part.
the property is stunning and nothing short of gorgeous. that said, this is not a five star situation.
some things you will encounter:
- no one greets you or helps you with your luggage upon arrival, up and down the stairs (no ramp) as 4-5 men in black suits (called “security”) watch you go up struggling two flights of steps.
- no one helps you with the door getting in or out of cars, nor with an umbrella when it’s raining and you are with multiple bags.
- the wait staff at all of their dining options is hospitable but with an edge. everything you ask for (one example of a thousand was “do you have black tea?”) is met with a surprised face or a NO. they know and have black tea, but their attitude is to gaslight you as a first response. (“you want a black tea bag?”)
- they can’t help you with a reservation, not even with the restaurant down the street, nor with currency exchange
- spa: the pool is so pretty! the massages are THE WORST EVER. EVER.
- i messaged them through the expedia app about early checkin, hotel pick up, etc and they NEVER responded.
- towels are rough, shampoo & soaps are bad quality, toiletries are better on an airplane.
- mattress in our bedroom had a sinkhole.
- there’s a dog barking 24/7, crying for his life. while you sleep, eat, get the massage, watch a movie, YOU WILL HEAR THIS DOG BARK
