I booked the hotel because it was close to my course location and had excellent food reviews. However, just after 5pm, as I finished my course and was looking forward to a meal, I received a call from the hotel informing me that the kitchen was closed due to staff shortages. This was highly disappointing since the main reason for choosing this hotel was its food.
Upon arrival, I was further disappointed to learn that no cooked breakfasts were available, only a newly introduced continental breakfast. Additionally, there were some unsettling occurrences in my room, which made me feel uncomfortable, leading me to leave for home that evening.
When I spoke with the manager, I felt ridiculed for my reason for leaving. As someone who has traveled the world for the past 20 years, I am not prone to leaving hotels for trivial reasons. This experience was highly unusual and unsettling.
I requested a refund based on my dissatisfaction with the food situation but was only offered a refund for the difference between a continental breakfast and a cooked breakfast. I was told that if I had booked my stay based on the food, I should have reserved a table in advance.
In this instance, the customer is not considered right, which is regrettable. I would not recommend this hotel.
