Shuttle speed boat service between Nopparatthara pier and hotel is not suitable for elderly or disabled person, also for the unstable bridge at the pier of hotel, too dangerous for both guests and hotel staff when strong sea wave come to beach coast. More over, high demand of low offer of speed boat service.
Low efficiency both of check in/out service and reservation system, we reserved as King size bed room, but they offer a Twin bed room. After arrive Twin bed room and we request King bed to staff, they let us just WAIT in the room, but NO ACTION to change to King bed. We need to WALK back to lobby to request again at check in desk, but they told us NO KING BED available. Finally, they give us a King bed room after our STRONG REQUEST and COMPLAINT.
A private beach of Centara should be clean, but what we found at beach are wine bottle, and another human garbage. No hotel staff to clean it up. Overall, daily room cleaning not clean at all, we found a body hair of another guests on the bed when first come.