Checkin, room wasn't ready at 2.05pm. Girl at reception would text us when ready. She didnt, we wrnt to reception 1hr layer to check and ot was ready, asked why she didn't let us know, no response, asked sgain no response. She said she would arrange extra sheets, didnt happen, had to contact housekeeping. We booked breakfast for Seasons, got there, nobooking altjough ot had neen charged, we were suppose to get vouchers and girls at reception didn't even talk about vouchers, just said she would book for us.
This was all the same girl on reception.. got to room, cards weren't coded, so couldn't access room.
All other staff were amazing especially the restaurant manager at breakfast.
After the checkin dramas it was a lovely stay, however ckeaning needs to be better.