I don't typically leave reviews but we really had an outstanding experience at this hotel so I felt compelled to share! To start, you should know that the "free airport transportation" is for the journey TO the hotel only (which is not made clear in the Expedia listing). We originally wanted transportation to the airport after our stay, but there is very good reason to accept their transportation TO the hotel. It is within the castle walls where vehicles (except residents and taxis) are not allowed. The streets are VERY narrow and it's at the top of the hill, so you don't want to have to walk! Our taxi driver was very reluctant to take us there, so their shuttle service would have been helpful. I would definitely recommend accepting their transportation to the hotel. Aside from that, the area is VERY busy with tourists and crowds, however the minute you step through the hotel doors you will find instant calm and quiet! It is a really tranquil spot in the middle of a really busy area! If you want to be close to all of the major sights, but not feel like you're staying in a tourist trap, this is the place to be! The staff was incredible. We asked them for a dinner recommendation and they not only gave us a great suggestion but they made a reservation for us. The Fado restaurant they suggested ended up being the highlight of our two week travels and by far the best meal we had! I can't recommend Solar Do Castelo highly enough!