My only issue with the resort is that during a rare, major rain storm the bottom part of our room was flooded with 2 inches of rain water coming in through the sliders. The water ruined 3 pairs of shoes. When we alerted the front desk they said they would send someone right up, we went to lunch and returned to the room and no one came. We went down to the front desk and they said they alerted the house keeping staff and would check on it. I requested another room and reimbursement of the shoes and the person at the desk said " we don't do that". I have to say that when the house keeping team got there they cleaned everything like nothing happened, expect our shoes were ruined. Other then that we enjoyed the resort, and are continuing to try to get reimbursed for our shoes.