Our room was old and had stains on the wall. The bedsheets had also stains. The Onsen, Lounge was great. The food was very delicious. Even though our room didn't feel romantic (harsh cold lighting) our overall experience was really good.
The food, atmosphere, and super friendly staff definitely make this place to return to. Staff was always friendly and very, very accommodating even with our limited Japanese vocabulary. Definitely the highlight of our trip for sure!