Firstly, we were charged 50% more by Hotels.com than what was on the website, via Trivago in AUD. Terrible start.
The breakfast is ok, but not great. Access to the hotel is not easy via Uber.
They have one iron for the complete hotel, so in 3 days my wife could only use an iron once.
When we organised for the hotel to provide direct transport to the airport, they only accept cash, which was a major inconvenience (as we'd used all our cash). When the time came to be picked up, the transport didnt turn up, we were late to the airport and had to use a taxi.
Significant hassle to get the cash for the hotel, but they still couodnt organise it.
All when Hotels.com charged us 50% more than agreed.