Front Desk 5/5⭐️
• Isaiah, Nadia, Michael, and the front desk in general, have been a pleasure to work with.
Text Communication 5/5⭐️
• Very Impressive; Immediate, happy, and thorough responses 24/7.
• Communication style makes guest feel appreciated, welcomed, and valued.
Pool Balcony 5/5⭐️
• Safe, semi-private, large balcony.
• Lovely to fall asleep and wake up to the sound of the waterfall.
• Very peaceful.
Maintenance 4/5⭐️
• They arrive very quickly and get right to work. Were hppy to replace items when needed and requested.
• They lost a star bc I witnessed 2 of the guys consciously avoid opening the door for people struggling with luggage and an elderly woman. Both instances occured while they were waiting for the elevator to arrive right in the lobby steps from said door. The other guys have all been great.
Pool & Outdoor Resort Cleanliness 5/5⭐️
• Extremely clean and comfortable.
Room Cleanliness 3/5
• Our first 2/2 Suite was very dirty, included in this were the floors, sheets, bedding, pillows, blankets, sofa, kitchen faucet, shower heads, tub spout. We had to continually request new towels and sheets bc although they were always brought with lightening speed, one of every 2 items had visible dirt on them.
• Our new 2/2 Suite is much more clean.
Overall 4/5⭐️
• If you want quiet, privacy, space, reliable caring security guards and a safe place to park your car, this will not disappoint.