Property is okay, just not luxury (at least not yet).
Start off with negatives:
1) The property is undergoing construction, which was not disclosed on the website. So there was noise and not all amenities were open (hot tub, a main bar, etc). However, the new rooms should look really nice, so definitely worth waiting until construction is done to get the best experience.
2) Rooms were great, but no slippers or bathrobe was provided (even after we booked a spa treatment, we couldn't borrow the bathrobes for our stay).
3) The single-pane windows allow a lot of noise to come through the room. With the wind, it feels like we're inside a wind tunnel.
4) Mini fridge was refilled once during our entire week stay. When I called the front desk for service, they said to use the App to order it there.
5) The App itself. No one told us about the App or the code to log into it. You need it to book room service. Concierge was more concerned about the high-pressure sales pitch rather than the comfort of our stay.
6) Beach had no bar or food that can be brought when using cabana. Poor staff has to walk over to the adult pool in order to get drinks there and bring it down to you at the beach. Not a dealbreaker, but the service was slow.
Now the good:
1) Property is centrally located in the heart of Cancun hotel zone, so easy to get to/from the airport.
2) The staff was great, especially Yolanda, who served us food/drinks at the beach when she was supposed to only serve drinks.