6/10 ดี
6 ก.ค. 2025
Lack of staff presence.
I was told staff would be present for check in until 9pm but a message was sent after we left uk and with no data roaming did not get this, until in hotel snf connected yo WiFi. Late check-in changed to 7pm. On arriving the instructions for getting in for late arrives were not complete in the initial instructions so had to use call button to get instructions to get in.
On checkout no one on desk and i think only staff in hotel was cleaner, who could do check out but did not get all details hotel needed for Venice visitors.
We felt it was a bit like a ghost hotel. Did not see any other guests either.
Room was fine, except shower on second visit dod not have any hot water. and location good for us. Not to far to Piazza Roma and cruise terminal.
David
David, ทริป 1 คืน
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