I had the absolute worst stay of my life at this hotel. First off, we had to wait an extra hour to check in, which was incredibly inconvenient and showed a complete lack of organization. To make matters worse, when we finally got to the front desk, we were informed that the room we originally booked was already taken. We were given a different room that was supposedly the same, but it was clearly not.
The room was a disaster. It was filthy and hadn't been cleaned properly. There was tarnish all over the sink, and the entire room smelled so bad I could barely stand to be in there. The bedding looked like it hadn't been changed, and there were stains on the carpet and furniture. The bathroom was equally disgusting with grime in the shower and a toilet that didn’t flush properly.
This experience was completely unacceptable. The staff was unhelpful and dismissive when we raised our concerns, making it clear that customer service is not a priority for them. I would not recommend this hotel to anyone. Save yourself the trouble and stay somewhere else.