8/10 Very Good
Nov 12, 2024
They are transitioning into being a Marriott, but it they are not there yet. We had a suite at the hotel that appears recently updated: My biggest issue was the bathroom, which was extremely small and awkwardly placed in the living room area and not in the bedroom. We stayed several days and never received housekeeping service even though we left the room during the day for several hours. I mentioned it to the front desk and was given a large industrial garbage bag for our garbage in the room: No offer to send housekeeping. Our check in to the hotel was with a new employee and he was having issues with housekeeping to provide our room, even though it was past check in time: We stood there for at least 20 minutes to get through check in. The breakfast staff couldn't have been nicer and more accommodating, however, the quality of food and menu items for a sit down restaurant needs improvement: They are again transitioning to a Marriott format, but the menu prices are expensive for the quality and selection: The fresh fruit was a highlight of the offerings. The outdoor atmosphere in the dining area is absolutely beautiful on the top floor and has great potential for any venue! Overall, we had a pleasant experience because of the friendly staff and people we met while at the restaurant!
Verified traveler
4-night trip
Verified Hotels.com guest review