โรงแรมสนามบินเอสเอฟโอ เอลรานโช อินน์ บีดับเบิลยู ซิกเนเจอร์คอลเลกชั่น

The primary not good experience was not having a luggage caddy to get several pieces of heavy luggage up to the 3rd floor. At least we had small, dirty elevator. Early the next morning, before heading to the airport, we wished to take a quick shower only to find the shower didn't work at all. Housekeeping should have known that.

Nice place ! Clean and comfortable !

Room was clean. Front desk individual not overly friendly. Had asked for a crib and was told we should have it; none in room. No $14 food credit per room as Hotels.com indicated. We were told that Hotels.com should have taken that off. Fresh fruit in grab-n-go breakfast was nice, as well as bottle of water, but could have done without packaged sweet roll and crunchy granola bar. Facilities needed a new coat of paint, and markings on wall where a picture was obviously missing.

It was perfectly comfortable. Not dazzling, but I didn’t want dazzling — I wanted comfort and convenience. Being so close to downtown Millbrae is a big plus. Plus, the price was tough to beat. For the money, definitely worth it, and I plan to use the hotel again at some point down the road.

Television remote control would shut off the ac every time we changed channels and if we wanted to turn it back on we needed to get up n physically walk over to that area of the room and power it on EVERYTIME! The toilet kept flooding even when it was not being used ! Brought it to the attention of the front desk staff and they told me that maintenance was going to work on it ASAP , we stayed for two days and no maintenance person ever showed up .our entry door had no lock on it , well it looked as if the lock was functional but I could and did several times push open the door whole it was supposed to be locked and I was put on the back burner by staff. The pullout sofa bed was so noisy and uncomfortable and the mattress was not looking clean I was appalled. On the flip side they had pretty decent grab n go breakfast in the morning the room was pleasantly decorated with a lot of space in the two queen bed suite with kitchenette. Very private and convenient to many shops and places to eat in Millbrae, it was quiet and the staff didn’t hound us when it was time to checkout and allowed us to come down when we were ready .

I had the perfect stay.

It pretty good room tv 📺 ok need a nicer but room is nice clean and good price and free parking I like

It's a nice looking place and the rooms were great for the price. Unfortunately the wifi connection was too slow - not good if you need it for work or school.

El Rancho Inn Checked in and paid for 8 days 1st room was not-covid ready, as there were visual dirt in the bathroom. We brought our own disinfectant so we looked past it. Then we found out that the refrigerator did not work. Front desk said we could change rooms so we changed rooms Tuesday morning. 2nd room Wet entry way Used towels in the bathroom Visible dirt Shower did not work- no water 3rd room Toilet leaked loudly all day and night. We were tired of room switching so we decided to handle go directly to the property manager. We felt at this point the issues at hand needed to be escaped beyond communicating with staff and housekeeping. The next morning, we waited for the manager to start his 8oclock shift. His name is Roger's. We respectful approached the manager to begin telling him our what were experiencing to not only to bring these issues to his attention, but to let him know how unacceptable, inconvenient and completely negative our stay had been thus far. We wanted to point out that each room had issues from a the lack of working appliances or bad plumbing. Before we were able to speak, he shouted at us demanding we tell him what we wanted to do about it. We were stunned and appalled by the lack of accountability and the poor customer service. We decided to see if an upgraded room would help. Roger's rudely brushed us off and communicated with housekeeping telling us we either could be upgraded or refunded for

The building is kind of old. But the equipments are good. The stuffs are friendly and willing to help.