One star is far too generous for GLK Premier Acropol Suites & Spa. Our stay was a complete disaster from start to finish. The hotel is nothing like the glossy photos online. The advertised "suites" were cramped, poorly maintained, and lacked basic amenities. Most egregious was the complete lack of WiFi in our room. After reporting the issue, we waited over an hour for staff who were utterly unhelpful and unable to resolve the problem. With important work commitments, we were forced to abandon our reservation after just one hour and scramble to find alternative accommodation. Thankfully, we managed to secure a far superior hotel nearby, highlighting just how substandard the GLK Premier truly is. To add insult to injury, it's been over a week since we requested a refund, and management has been completely unresponsive. Their lack of communication and refusal to address the blatant failure to provide the services we paid for is unacceptable. Avoid this place at all costs; your time, money, and sanity will thank you.