Now Sapphire Riviera Cancun

The entertainment,clean room,very friendly stuff, very polite

Very comfortable bed. A good night's sleep makes everything better. The staff were happy and helpful. We arrived before check in time, and the front desk staff told us we had been upgraded to a Preferred suite. However, at 3pm when we picked up our keys, there was no upgrade. Quite disappointing. If they had not said anything during our initial check in it would have been fine. But they said our expectations for an upgrade and failed to provide it.

Literally an excellent experience. The staff treat you like royalty. I dont expect any other property to treat us better than they did during our stay. Activities every day, nice beach, good food. ...and everything is INCLUDED, tips are accepted. Shout out to Carlos, Cesar, Carlos y Olga! Wonderful Staff

Excellent staff and delicious food make this resort wonderful. A more spacious buffet restaurant and an accessible HDMI input on the tv would have made the stay better. Wifi was excellent most of the time. Adult pool could be tough to get chairs at despite limited accessibility. Asian restaurant was actually pretty good (many resorts have very poor imitations).

Nice resort, it is worth upgrading to the preferred club and ocean view. So nice to sit on your balcony and be harmonized by the ocean. The staff was very friendly and were accommodating with your needs. Restaurant are good but I didn’t go there for the food.

Rooms were spacious and clean. Pools were great and the restaurants were very good, and the staff were wonderful. Our favorites were Jose at the preferred pool, Armin at lemongrass, and Moises at the buffet.

We did not enjoy the food or drinks!! Also the service was just OK. You have to walk a long distance to everything. We set up to be picked up by a golf cart on our departure date so we wouldn’t have to drag our suitcases all the way to the lobby. But they never showed up and so we had to walk dragging our suitcases all the way.

I loved the size of the resort. It wasn’t overwhelming to navigate. Grounds kept extremely neat. Staff beyond friendly and helpful

Average/poor food quality. Check in was listed as 3pm could not get a room until after 5.

Pros: Genuinely friendly staff. The people that work there seem genuinely happy to be there, and it adds a really nice vibe of o the whole place The entrance and pool areas are absolutely stunning. The Barefoot grill served some mean burgers... But was the only decent food in the whole resort Mediums: The quality of the rooms is about average compared to other resorts in the area. The quality of the materials is decent, but it looks like the whole place was built on a Friday afternoon. Nothing is level, the tiles in the shower were all crooked, and about 1/2 of the ammenities actually work (ie. Ice makers, water fountains, wifi). Negatives: The food was terrible. The food was prepared and presented well, but was made with the lowest possible quality ingredients. Chicken, fish, low grade beef are in abundance. Shrimp, scallops, steak, maybe even lobster? Forget about it The hotel also conveniently had no record of their agreement with expedia about adding my wife to my reservation, which they confirmed in writing when at the time of booking. They forced me to pay an extra US$1,000 for our 5 nights. Luckly expedia stepped up and reimbursed me, even though the resort was 100% at fault Lastly, there's no way to avoid drinking the local water. They serve tap water at dinner, their cups are tiny and all ice, and refills dont happen unless you constantly badger your server. 2 bottles of water are provided per room per day if they happen to remember to bring them that day