6/10 ดี
20 พ.ค. 2025
Right next to Rock City
Great location for Rock City but would not stay if I was a solo female traveller as didnt find the area around the hotel pleasant. Guest on same floor was dmoking in thrir toom which travelled through the extractir fan & our room stank if cigarette dmoke. I reported this twice and nothing was done. Check in was a bit if a nightmare, I assumed I had paid in full at the time of booking & this info was correct according to hotels.com booking confirmation, however, the receptionist demanded payment again at check in, even though I showed her my reciept... she wanted to see my bank statement to double check which I obviously wasn't going to give her access too!! Insisted I pay again & take it up with hotels.com for a refund & told me that was their policy and the 3rd party site never passes payment details on to the hotels...I've been using this app for over 10 years & have booked hotels around the world with them, this was the 1st issue with payments I have come across. Although Ive stayed in their Manchester property without a problem, the nottingham experience put me off & I won't book another Roomzz hotel
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