Fairmont El San Juan Villa Experience

Beautiful hotel with excellent service

ทริปกับครอบครัว 4 คืน, 5 ส.ค. 2021

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Kevin, ทริปโรแมนติก 4 คืน, 1 ส.ค. 2021

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I thought the hotel was really overprice for what it can offer. We got charged 900 dollars for 3 nights on hotel daily fees. My experience was horrible. There was no room service after 10 pm. Saturday night 17 of us went to bed hungry because everything at the hotel was shut down.

ทริปกับครอบครัว 3 คืน, 23 ก.ค. 2021

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This is the best place to stay in San Juan, I’m sure of it! Excellent at everything they do! I loved it here so much I wasn’t ready to go home!

ทริปโรแมนติก 4 คืน, 15 ก.ค. 2021

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This is a beautiful hotel, the beef taco and shrimp pincho’s are definitely the best thing food wise the rest of the menu could be better on the menu. I don’t recommend the jerk wings, no taste at all. The avocado flatbread was pretty good as well. Breakfast could use a bit of flavor, just tasted plain. Had a rough start with the some staff but Michelle at the front desk definitely made up for by checking on how our stay after the first night via text. This definitely change my rating of a 6 to an (8.5/9) after her courteous care and effort to make our stay a great experience. Pool is beautiful, beach is beautiful, they have excursions vendors (not affiliated with hotel) right outside the beach gate for Jet skis, parasailing, banana boat ride. (Jet skis!!!!) Awesome. Then they have concierge who can help plan excursions with transportation. We did the zip lining, the was great!

ทริปโรแมนติก 3 คืน, 10 ก.ค. 2021

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Sucked from front desk to the end no costumer service I recommend don't use this hotel

dritan, ทริปกับครอบครัว 5 คืน, 9 ก.ค. 2021

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5 star property 3 star service results in 4 stars

We arrived early (12:30), but the check in person told us the room was being cleaned and it shouldn’t be long. We changed and went to the pool. The pool attendants told us all the chairs were taken. I asked if we could set our stuff next to the pool and she said no. We ended up putting our shoes towels etc on the sand for 3.5 hours while roasting in the sun with no available umbrella for shade. After repeated calls I went back at 4:00 (check in time) and the same person told me the room still wasn’t ready. After insisting she returned with my keys.

jim, ทริป 1 คืน, 4 ก.ค. 2021

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Originally got the banyan villa, checked in and saw its a bunch of container boxes and i was wondering why am i paying 500 a night to stay there? It was really old and the door would get stuck on opening. The terrace door wouldnt open from the outside. I complained and was offered free upgrade to pool villa but i went for the best - king villa and despite my best negotiation efforts they did not give me any discount except for complimentary breakfast. The king villa was great, i have nothing bad to say about it.

ทริป 2 คืน, 29 มิ.ย. 2021

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I was SOOOO disappointed. Our phones in the room did not work. They would not provide us ice after we looked for a ice machine in our building. We called and asked if they could bring us ice to the room and they mentioned they had no one available, so we drank hot drinks in the weather we were in. I also was charged for amenities we weren't able to use due to a private party they were having and for someone to go on vacation once a year and spend the kind of money we've spent is hurtful. We ended cutting the trip short because of the terrible time we spent on the resort. When I mentioned to the manager the problems we had. they waived a portion of my resort fees after paying thousands of dollars for us to not have a phone working, no ice and the lack of communication that goes on here is absolutely terrible.

ทริปกับครอบครัว 2 คืน, 24 มิ.ย. 2021

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Pearl, ทริปกับครอบครัว 3 คืน, 6 ส.ค. 2021

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