Dont write reviews, but would like to share our experience at Moon Palace Sunrise over Christmas and New Year. It may help in your decision to stay (It may not!) I know it is their busiest time of year...
Passport Control on landing- Absolute CHAOS, all flights filter into one lane, we were there for over 2 hours.
Cancun Private Transfers- Booked privately both ways prior to leaving. Reasonably priced, very prompt & friendly.
Check In- Got there at midnight after delays. Not too many people in front of us, over 45 mins wait to check in. No apology by service desk.
Room- Asked for room which was quiet yet central, this was observed. Rooms were reasonably clean, table had water rings from previous glasses, and the edges of walls were a little grimey/ tired. Mini bar was refilled on 1st day, further refills of juice had to be requested on the app. This was done within the hour.
Room service- Requested once, pre booked night before, for breakfast. All were cold. Go for continental & use the coffee machine for the parents!
Sunbeds- If you want a specific area, go down by 8am.
FOOD- Staff were prompt, again, hot food cold at breakfast & dinner unless you get omelette or fajita made fresh. Sooo many options. Desserts amazing! Lunchtime food hot & great.
Service- Absolutely amazing! Every staff member said hello with a smile. Offers of golf carts everywhere. Biggest shout to Luis in the Lobby Bar, a superstar, an absolute credit, we'd come back just to catch up! Definitely recommend.