Not enough characters allowed to explain my horrible experience. Long story short Best Western locked my credit card with failed attempts to approve charges. I booked 2 rooms and called ahead so that they could approve the charges in 1 swipe. They approved the "incidentals" before I even flew in. When i got to the hotel they authorized the 1st room and before the 2nd swipe the staff member stated "it's probably gonna time out". On my end the charge showed pending but she said on her end it didn't go through. The next morning i called my financial institution and they told the staff member either she has to cancel the charge or wait until it is dismissed and reattempt the charge then. For the 1st two days of my 4 day stay i was treated like a tenant who is late with the rent money. This fiasco went on for 6 days. I was back home, monitoring my account, and keeping Best Western informed and their response was "ok we don't want to get the authorities involed" as if I was working a scheme. Fyi no one reserves 2 rooms months in advance, calls ahead to inform you of the 2 reservations being paid under 1 card by 1 person, just to show up and try to get over on you. The towel that i used was tattered and made my face and back break out in hives. Saving grace was i had a good time with my family at the events we attended. 2 things i learned.1 if you make a reservation through hotels.com go ahead and pay through them too. 2 j will not be staying at this Best Western ever again
Nathaniel
ทริปกับเพื่อน 4 คืน
10/10
excellent stay
David
ทริปกับครอบครัว 1 คืน
6/10
I stay here often. It is what it is... I like it for it's simplicity, ease of parking, proximity to downtown and price point.
Augustine
ทริปธุรกิจ 1 คืน
10/10
Bradley
ทริปธุรกิจ 1 คืน
8/10
Great
Tyra
ทริป 3 คืน
10/10
Daniela
ทริป 1 คืน
10/10
Reception staff very helpful and friendly. We only requested housekeeping once, it was fine but the dark furniture really shows the dust.
We appreciated the water dispenser. Would have like to see BW not using single use disposable toiletry bottles.
Comfortable bed, convenient location. We would definitely choose it again.
Elaine
ทริปกับเพื่อน 4 คืน
6/10
Old place, but very large room.
ผู้เข้าพักจริง
ทริปธุรกิจ 2 คืน
10/10
차 없는 저희를 위해 직접 호텔까지 데려다주시고 관광까지 시켜주시는 한국 직원 분인 Jin 님 덕분에 너무 쾌적하게 있을 수 있었습니다.
ผู้เข้าพักจริง
ทริปธุรกิจ 6 คืน
4/10
Kawaun
ทริป 2 คืน
8/10
David
ทริป 1 คืน
8/10
ผู้เข้าพักจริง
ทริปธุรกิจ 3 คืน
10/10
Samrat
ทริปกับครอบครัว 3 คืน
8/10
ผู้เข้าพักจริง
ทริปธุรกิจ 2 คืน
10/10
Great Location
ผู้เข้าพักจริง
ทริปกับเพื่อน 2 คืน
10/10
Elias
ทริป 1 คืน
10/10
Angela
ทริป 1 คืน
8/10
Nancy
ทริป 2 คืน
10/10
phalla
ทริปกับครอบครัว 1 คืน
8/10
Friendly front desk staff & rooms were very clean. Bed & pillows were very comfortable. Breakfast was good but choices could be better.