There was miscommunication from the beginning. There was no notification of the pool closure before hand staff gave incorrect information each time an issue arose. This was a resort stay the noise was just one problem the pool closure meant only one pool for ALL guests. Made matters worse with construction sounds all day long no supervision of children running amuck. The quiet relaxing stay cation was anything but . Truly very disappointing.
Catalina
Catalina, ทริปกับครอบครัว 6 คืน
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8/10 ดีมาก
20 ส.ค. 2025
The good ain’t cheap
Everything is great but they add extra charges and unnecessary service and parking fees after .
Overly expensive on any items sold there but worth the price overall
ผู้เข้าพักจริง
ทริป 2 คืน
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10/10 ไร้ที่ติ
19 ส.ค. 2025
Everything about the stay was great except for the pool renovations that are currently ongoing. The entire bottom level of the pool area is unavailable.
Ever
Ever, ทริป 8 คืน
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10/10 ไร้ที่ติ
17 ส.ค. 2025
Keith
Keith, ทริป 1 คืน
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8/10 ดีมาก
17 ส.ค. 2025
Great stay! The resort is nice but a bit dated… upgrades to the pool is currently being done. Great oceanfront rooms with nice balcony
Lecresha
Lecresha, ทริป 1 คืน
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10/10 ไร้ที่ติ
17 ส.ค. 2025
Anton
Anton, ทริป 1 คืน
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10/10 ไร้ที่ติ
17 ส.ค. 2025
Andre Eduardo
Andre Eduardo, ทริป 2 คืน
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6/10 ดี
16 ส.ค. 2025
Could be better
I’m sure the hotel will eventually be rather nice, but it was under HEAVY construction. The main pool is completely closed, and the sound of a jackhammer it’s exactly the most relaxing thing to hear first thing in the morning. I understand the need to renovate the hotel, but during off season would be preferred. Also the main steakhouse restaurant advertised, was also closed our entire stay. Nearly all icemakers were inoperable (finally found one on the 30th floor) We paid extra for the ocean front balcony and the balcony was completely outdated for the price. There were no wash clothes in our room, and the room wasn’t the cleanest. We found several fake eyelashes in our sheets, and we do not wear glue in lashes. We did utilize the beach, and the towel service was nice. Would also like to note anyone coming here soon, the beach is FILLED with seaweed.