We were given a room that when we got to it with the key, were told by cleaning staff it was not ready. We returned to the front desk, given keys to a different room. We were in there no more than 30 min & the toilet over flowed. After calling 2 times to get maintenance help & no one came in an hr , we then begged just at least for a plunger.
I then had to go down stairs again to the desk and demand a different room. The service person had just came onto his shift & was never made aware of our situation! But he nice assigned us the 3rd room! Although this was an upgrade to a suite with 2 bedrooms, which we didn’t need, it was very much filled with the smell of cigarette smoke. We were tired of dealing with the problems, were very tired and just gave up at this point!