I have never stayed at a better hotel/resort. Everything is meticulously thought out down to the smallest detail, and the service is world-class. The rooms are spacious and elegant, with everything included in the price. The bed was incredibly comfortable. Large showers and Japanese toilets added to the luxury. The on-site restaurants served delicious food. The beach is well-maintained, and no matter where you are, it never feels overcrowded. There are plenty of activities for both children and adults.
The extra touch was when both my fiancée and I got sick after dining at a restaurant in Sunset Town. We had booked a morning cruise, which could only be canceled at least 12 hours in advance. I messaged the staff on WhatsApp (each guest gets a personal group chat upon check-in). They immediately understood the situation and canceled our boat trip free of charge, even though there were only a few hours left. They checked in on us multiple times a day. Since we didn’t have the energy to eat at a restaurant, we ordered room service instead, which the hotel covered. Words cannot describe how outstanding the service is at this place. Everything else is just as excellent. A perfect 10/10 in every way.